› Cancellation refund policy

CANCELLATION & REFUND POLICY

While accessing, using, browsing or make booking through us.adamvacations.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Adam Vacations. and its subsidiaries (including adamvacations.com) reserve all the rights for taking any legal actions against them.

Service Charge, Cancellation Charge, Reschedule charge are inclusive of GST

The price, which we offer on adamvacations.com, is generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.

Our payment gateway is completely secure and customers can make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.

Modes of payment available at Adam Vacations for online bookings are:
  • Credit/Debit Cards

Visa, Master, Amex, Maestro & RuPay

  • Net Banking

All Major Banks Supported

  • Wallet

MobKwik, PhonePe, AmazonPay & Others

  • UPI
  • GooglePay
  • EMI

HSBC, RBL, ICICI and Other bank for EMI

  • Paypal

Pay with PayPal

  • ePayLater

Travel Now, Pay Later

In case of your use of this website, you agree that:
  • You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
  • You will use this site as per its Terms of Use.
  • You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
  • You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
  • In case of any error or mistake in the process of information, you will be solely responsible for the same.
  • All information provided by you to this site should be accurate, updated and complete,
  • If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
  • Adam Vacations reserves the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.
Communication Policy of the Site
  • On transacting with this site, you will receive an e-mail from Adam Vacations for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and Adam Vacations is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.
  • The customer acknowledges that the SMS sent by Adam Vacations is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, Adamvacations is not liable for the same.
  • Adam Vacations is not responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.

Passengers with over 12hours transit in Bahrain will not be permitted to wait at Bahrain airport. He or she needs to pay USD100 as STPC charges at Bahrain Transfer Desk or may not be permitted to board ex Delhi

The total price displayed on the site includes all applicable government taxes.

In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then Adam Vacations reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Adam Vacations. after the communication from Adamvacations to avoid any discomfort.

You are required to pay the entire amount prior to the confirmation of your booking.

To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.

To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old

All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.

Company is not responsible for any delay or cancellation of flights from airline's end.

If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform Adamvacations.com for the refund to be processed. Please note that Adamvacations.com do not get any alert from airlines directly.

In case of any partial refund or either full refund, there will be a charge for the sum of Rs 500 as an Airline handling fee.

Every booking made on Adam Vacations is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.

Adamvacations.com levies negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges.

EMTC insurance fee is non refundable.

Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.

Convenience fees are non-refundable in all cases.

Some bookings may be non-refundable as per the specific airline’s policy.

Some bookings cannot be cancelled partially as per the specific airline’s policy.

Cancellations can be made online or offline through Mybooking section or by sending an email to Adam Vacations

We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.

Amendment charges on Adamvacations.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

To cancel the tickets within 24 Hrs of the journey, Adam Vacations recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.

In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.

For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.

For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.

For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.

Adam Vacations will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through mybooking section or email.

Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.

Adam Vacations will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.

Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions

Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.

Adam Vacations shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent

The customers or clients or agents shall not hold the Adam Vacations liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.

On the basis of assurity given by airlines/hotels/suppliers, Adam Vacations may sometimes refund amount to the customer but Adamvacations reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational/bankrupt.